Corporate Training

CORPORATE TRAINING

Overview
Most companies today get their staff members trained to develop certain special skills. Training staff motivates them and boosts their performance levels. Sara Beattie Ltd provides the solution to your training needs offering short-term development programmes.

We develop tailor made courses to meet the specific needs of our corporate clients. The courses we deliver include traditional Office and Secretarial Skills, Management Development and Industry Specific English Language courses.

We are one of the few institutions in Hong Kong that provide an all English learning environment. Our Trainers are experts and professionals in their respective areas. They use up-to-date interactive teaching methods.

Call us today to discuss your corporate training needs on 2507 9333 or e-mail corptrain@sarabeattie.com
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CORPORATE TRAINING PROGRAMMES
Time Management Planning Organising Establishing Priorities Are You Doing What The Company Wants? Tools & Checklists Managing your Day Managing a Project Delegation Stress Management Relaxation	Business English Selling Products & Services Online Great Ideas & their Companies Leisure & Entertainment English for Marketing Process of Planning Managing People Conflict Management Dealing with Difficult Situations Arriving at Win-Win Solutions	Knowledge Management Importance of Knowledge Management Capturing & Structuring Knowledge Learning from Lessons Maximising Human Potential Leading Subordinates Networking Coaching & Managing Increasing Knowledge Base
Developing the Leader in You The Supervisor in You The Leader in You The Supervisor’s Tasks Decision Making Communicating with Subordinates Employee Motivation Evaluations & Appraisals Delegation Coaching Subordinates Handling Conflict & Change	Dynamic Business Communication Business Writing Process Elements of Writing Computer Correspondence Routine Correspondence Goodwill Messages Internal Communications Meeting Documentation	Advanced Dynamic Business Communication Report Writing Writing Proposals Order Letters & Sales Letters Complaints & Customer Retention Media Communications Business Presentations Computer Correspondence
Managing with Authority Accountability and Responsibility Critical Thinking Decision Making Team Decision Making Communicating your Decisions Change Management People Management Solution Management Recognition & Reward	Team Building Introduction to Teams & Project Teams Team Members Values & Diversity Leaders versus Followers Team Commitments Decision Making in a Team Conflict Resolution Finding Achievable Solutions Pitfalls in Team Building	Motivation Introduction to Motivation Organizational Culture and Motivation Positive Thinking Positive Self-Image Non-Financial Motivators Financial Motivators Goals & Aspirations Being High Achievers Managing Success & Failures
Change Management Introduction to Change Management Basic Change Process External Changes Internal Changes Tools for Change Management Change Management Skills Implementing Change Complete Change Process Steps Changes in the Work Environment	Effective Office Management Concepts in Office Management Resources Areas Office Systems Leadership & Communication Managing Teams Managing Human Resources Office Designs Records Management	Everyone is a Customer Concepts of Customer Service Personal Skills for Customer Service Exceeding Customer Expectations Customer Retention and Loyalty Handling Difficult Encounters Service Recovery Communication Service Skills Online Customer Service Telephone Customer Service Customer Communications in Writing
Professional Image Professional Grooming & Hygiene Health & Nutrition Poise & Polish Integrity & Ethics Presenting Yourself Representing your Company Managing your Audience Leadership & Professionalism Conversations & Speeches	Winning Style in Presentation Creating an Impact Poise & Polish Planning a Presentation Preparing a Presentation Using Visual Aids Practicing a Presentation Delivering a Presentation Handling Audience Questions	Secretarial Essentials The Role of a Secretary Professional Grooming Essentials of Customer Service Interpersonal Skills Dealing with Difficult People Business Behaviors & Attitudes Responsibility & Accountability The Limitations of Secretaries Career Development
Winning Customers on the Phone Telephone Communication Skills Receiving Incoming Calls Making Outgoing Calls Closing Calls Managing Special Telephone Calls Telephone Messages Follow-Up Actions Customer Service on the Telephone Using Equipment & Technology	Advanced Office Skills for Office Professionals Communication & Interpersonal Skills Office Procedures Arranging Meetings & Conferences Records Management Travel Arrangements Telephone Skills Grooming & Personal Presentation Taking Ownership	Cross Culture Relationships Business Etiquette Interpersonal Relationships Handling Conflict & Change Working in a Team Assertiveness vs. Aggressiveness Cross-Cultural Awareness Grooming & Hygiene Integrity & Ethics
Computer Mastery for Executives Understanding your Computer Uses of the Internet E-Communications Creating Simple Documents The Finishing Touches Creating Spreadsheets Creating Reports Presentations & Speeches Managing a Database	Communications Essentials Introduction to Negotiations & Bargaining Negotiation Process Distributive Bargaining Integrative Negotiations Ethics in Negotiations Global Negotiations Communication Barriers Understanding & Compromising Arriving at Win-Win Solutions	1-2-1 Coaching For CEO to Receptionist Personalised coaching for the mastery of focus area such as updating computer and technology skills, email, media management in crisis situations, cross-cultural entertaining and telephone etiquette for the voice and face of your company.